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Arval brings a personal touch to car leasing

We focus on you and your drivers and get to know you. Many people think of car leasing as a B2B service. Arval sees it as person-to-person: it’s what we mean by “leasing with a personal touch.”We focus on you and your drivers and get to know you. Many people think of car leasing as a B2B service. Arval sees it as person-to-person: it’s what we mean by “leasing with a personal touch.”

IBO: one single set of practices in 25 countries

The IBO is our International Business Office. This is Arval’s solution tailored to your specific needs. We propose harmonised products and services in all the countries in which you operate, an international approach to cost control and total commitment to meeting challenging social and environmental goals.

We make fleet management across national frontiers simple. We operate in 25 countries, so you can rely on Arval wherever your fleet is based. You can put a single operating system in place for your fleet managers and drivers: they will all deal with the same international solution. Our online platform Arval Analytics will provide you with a single consolidated set of data on your fleet’s performance.

You will have an International Business Manager, who regularly reviews all strategic and tactical issues relating to your fleet with you. He or she helps you define your Company Car Policy and improve the total cost of ownership/total cost of mobility.

 

Facts and figures

15 successful years in international fleet management

100 international clients put their trust in us

150,000 vehicles have been financed under international agreements

14 additional countries with partnerships

 

A single contact who knows your company well

The International Business Manager will be responsible for coordinating the work of the local Account Managers. For you as fleet manager and for your drivers, they will be your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best local deals for you or managing the servicing and repairs of your vehicles – you will be able to rely on a professional dedicated to your company, who will forge a close working relationship with your people.

Not only do Account Managers liaise with your local fleet managers, they will also be aware of each driver’s individual experience. The Arval Account Managers are able to find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy; three agreements concluded with you

 

The account team keeps your fleet running smoothly

An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts who arrange purchase and delivery of the cars, book repairs and much more.

We have currently 104 account teams operating worldwide. Thus we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages we have from the strength of our global network, while at the same time benefiting from the proximity of these 104 small entrepreneurial offices to our clients, ensuring that our relations never lose that personal touch.