Raise a complaint

At ARVAL, we are committed to providing products and services of the very highest standards. If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.

In order to do this, we would like you to tell us:

  • Your personal and company information;
  • Provide details of your complaint.

What we will then do with your complaint:

  • We will be in touch with you as soon as possible to let you know what will happen next;
  • We will investigate your complaint objectively and fairly;
  • We will be in touch to let you know the outcome;
  • When we have dealt with your complaint, we will see what we can learn from your experience and feedback in order to continuously improve.

How we will deal with your complaint:

We will do all we can to resolve your complaint within 5 working days. If it should take longer we update you on the progress of your complaint, and also let you know when you can expect a proposed solution. 

How you can complain:

We've made it easy for you to complain, by completing the below information, in order that we can investigate and resolve your complaint. 

If you prefer you can call us on +420 261 109 011.

You can also write to us at the following address:

Main Point Pankrác
ARVAL CZ s.r.o.
Compliance department
Milevská 2095/5
140 00 Praha 4

If you would prefer to submit your complaint, please complete all of the following fields below.

Raise a complaint form