Arval Assistance


+420 221 586 680


Always call only ARVAL ASSISTANCE (if the assistance service has been included in your contract) or the fleet manager in your company.

If you use a different assistance service (e.g. if you use the telephone number of your insurance company, telephone number 1224, a tow truck at the site of the event), settlement of costs and Arval Assistance services cannot be guaranteed.

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The basic prerequisite for free usage of the services is the provision of the services through the ARVAL ASSISTANCE center at the telephone number indicated in the identification card ARVAL.

The scheme ARVAL ASSISTANCE provides for comprehensive assistance services throughout the Czech Republic and abroad, and it applies to the immobility of vehicles caused by a mechanical failure, accident, theft of the vehicle or vandalism. If you cannot continue your journey due to the broken / damaged vehicle, you can use a replacement vehicle free of charge for max. 5/10 days.

Any self-inflicted failures, such as lack of fuel and any failures caused due to improper maintenance or use, establish the right only to the services of Road Assistance, Towing (Recovery) or Storage of the Vehicle.




ARVAL ASSISTANCE can also be used in the event of tire puncture, in the event of vehicle break-in or upon loss of a license plate.

Do not use any assistance services on site before the police arrive.

Tell the operator as much information as possible to handle your situation in the most effective manner.


Detailed information on the service can be obtained from the document “GENERAL TERMS AND CONDITIONS FOR OPERATING LEASING AND FLEET MANAGEMENT” (hereinafter after referred to as “GTC”).



Call Arval Assistance

+420 221 586 680